Leveraged on a process approach – whose focus in operational terms depends on the degree of maturity and the strategic alignment applied at the management level – the system covers areas as diverse as Product and Service Development, Project and Works Management, Water Production and Distribution, Collection and Treatment of Wastewater and Customer Service.
This procedural approach, incorporated into the company’s DNA and culture, manages stakeholder expectations naturally and continuously, involves all organisational levels, measures activity results, plans and monitors, carries out adequate risk management, and complies with legislative requirements.
The Integrated Management System is audited and certified annually by national and international entities, which guarantee alignment with the best market practices.
